Description

About the team: IN account management team manages some of the most influential sellers on the Amazon.in marketplace with a clear focus on their business growth. Centre of Excellence (CoE) team, within Account Management function, focuses on identifying areas for improvement and develop strategies to elevate seller experience. It provides guidance, support and increases efficiency of account managers through process standardization/excellence and automation.

In this role, you would focus on managed set of sellers. Core responsibility would be to identify inefficiencies in processes, develop strategy and implement process enhancements.

This is a high visibility role in the account management team that is looking for a Senior Program Manager with a strong delivery record and proven program management experience. This candidate will work cross-functionally to deliver operational improvements and drive process efficiency. This role requires performing dive deeps to ambiguous problems, identifying and scoping large programs, managing program timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, program management and executive presentation skills are essential.

Key job responsibilities

• Develop comprehensive strategy for providing best-in-class experience and advisory to our top cohort of sellers

• Collaborate with cross-functional teams to deliver on aligned goals

• Lead the end-to-end execution of strategy, ensuring seamless coordination between multiple teams.

• Utilize data analytics to assess the performance and identify areas for improvement

• Conduct meetings/reviews to keep BAU activities on track

Key job responsibilities

• Drive cross-functional strategic initiatives to continuously improve processes and seller experience

• Performing dive deeps into the multiple elements that govern the decision making to launch or expand programs.

• Working closely with the central program teams and operation stakeholders, understanding their strategies and processes

• Working closely with product teams to see through the product interventions needed for the program to scale

• Working closely with operations, finance and category teams to manage short term commitments to overall goals, and making sure they stay on track.

• Benchmarking programs/practices with the best in class (internal and external), and using it to own and influence the long-term vision.

• Innovating to improve customer experience, and relentlessly working towards contributing to the seller success.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of program or project management experience

• 5+ years of delivering cross functional projects experience

• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field