Summary LOCATION: This position is located in the Region I, Area III, Littleton, NH Field Office at 177 Main Street, Littleton, NH 03561 TOUR OF DUTY: Flextime | Full-time | Alternate work schedules may be available TYPE OF POSITION: One full time permanent position. Responsibilities The position description number for this position is 6D0770. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search The Lead Customer Service Representative provides technical assistance and guidance to CSRs in handling inquiries and other requests from the public. Ensures uniform and proper application of Social Security laws, regulations, policies and procedures and assists supervisor/management officials in carrying out the work of the unit. Requirements Conditions of Employment Qualifications Applicants must have 52 weeks of specialized experience at the GS-8 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. GS-9: Your SSA-45 must show at least one year of qualifying specialized experience equivalent to the GS-8 grade level in the Field Office and (1) screening and routing visitors through the Visitor Intake Process redesign (VIPr) Program; (2) receiving and verifying medical continuing disability review documents or processing enumerations; or (3) mentoring or providing formal/informal training to Field Office Customer Service Representatives (CSRs) on Social Security laws, regulations, policies, and procedures. Applicants must also meet the following to qualify for this position: Meet and deal ability is required. By the closing date of the announcement, candidates who have not occupied SSA positions for which meet-and-deal ability is required as a selective placement factor MUST upload a completed Certification of Meet and Deal Ability form. If you do not submit the form by the closing date of the announcement, you will be disqualified for the position. If you do not already have this documentation, contact your supervisor or manager. Candidates who are in/have held positions requiring meet-and-deal certification do NOT have to submit documentation when applying for this position. Click here to view a list of positions that meet this requirement. Qualification requirements must be met by the closing date of this announcement. Applicants must have 52 weeks at the GS-8 or higher. Time in grade requirement must be met by the closing date of this announcement. Education Additional Information Position to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection. NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration. Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration. LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. OTHER NOTES: This is not a career ladder position; GS-9 is the full performance level. This position is eligible for telework. Relocation expenses will not be paid. This is a bargaining unit position, represented by AFGE. Travel expenses for temporary assignments will be paid as appropriate according to applicable travel rules and/or regulations.