Description

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Do you want to be part of a fast pace and entrepreneurial team? Do you enjoy working in an unexplored space and build world leading solutions to tackle regional complexities?

If so, we are looking for an exceptional Senior Program Manager to help us develop new ways to build trust and loyalty with Sellers in the EU region.

In this role, you will be responsible for driving solutions to improve the Seller Experience pertaining to listing restrictions Amazon may have to apply. In specific, you will:

• Work with global teams to understand current and future challenges faced by Sellers, identifying region-specific opportunities and scoping compelling solutions

• Build a nuanced understanding of regional differences in Seller behaviour and requirements

• Create experiments that allow us to move from ‘what is’ to ‘what can be’

• Work with business owners, product managers and engineering teams to define requirements and release schedules

• Develop current and new programs that contribute to the delivery of our EU and WW goals

• Drive key stakeholder and leadership engagement to support regional Seller trust and compliance efforts

The role will be fundamental to building our understanding of regional Seller nuances and driving improvement to Seller experiences. It requires excellent program management, problem-solving, and stakeholder management skills.

Invention has become second nature at Amazon, and the pace of innovation is only accelerating. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new products, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.

Key job responsibilities

The role will be focused on self-sufficiently running strategic projects that aim at addressing reducing Seller friction and business disruptions related to enforcement and remediation processes in the EU region. You will be expected to lead multiple concurrent efforts from initial scoping to final implementation, ranging from quick turnaround pilots to complex long-term efforts. You will work in close collaboration with various WW product/program, BA, tech teams as well as Legal and cross-organizational stakeholders to identify incremental opportunities and create a regional improvement roadmap. You need to be able to operate autonomously, establish strong relationships with regional stakeholders, build a solid understanding of a variety of complex topics as well as be comfortable operating under a high level of ambiguity. As such, you need to have a strong ability to prioritize efforts and develop workarounds for potential blockers. You will act as an advocate for our Sellers, challenging the status quo and coming up with ideas on how to improve the Seller Experience while navigating internal priorities/constraints.

About the team

Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• Experience in program or project management

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience driving change across multiple organizations and business functions

• Experience building effective, cross-regional partnerships

Preferred Qualifications

• Master's degree, or MBA

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.