Caregility (caregility.com) is a telehealth solution provider connecting care everywhere. Designated as the Best in KLAS® Virtual Care Platform (non-EMR) in 2021, 2022, and 2023, Caregility Cloud™ brings bedside care, virtual encounters, and AI capabilities together at the point of care. Doctors, nurses, and patients around the world rely on our intelligent telehealth edge devices and virtual nursing, observation, and engagement applications to enhance clinical insights, patient safety, and efficiency. Trusted by over 75 health systems, deployed in more than 1,000 hospitals, and supporting over 30,000 connected devices, Caregility is helping to transform healthcare delivery across inpatient and outpatient settings. Caregility is seeking a Full-Time Clinical Program Manager. This position is remote. United States residency is required. Travel will be required to our headquarters in NJ as well as to customer locations across the United States, As a Clinical Program Manager, your role will encompass comprehensive oversight of clinical training, implementation, and adoption services for Caregility customers. Reporting directly to the Director of Clinical Solutions, you will serve as a key liaison between internal teams and external stakeholders, ensuring the seamless integration and utilization of our virtual care programs. Leveraging your clinical expertise, you will provide invaluable consultancy services to healthcare customers, offering guidance on the development and expansion of telehealth initiatives. Collaborating closely with Product Development and Operations, you will play a pivotal role in ensuring that Caregility products and services are meticulously designed and implemented to optimize customer success. Furthermore, you will curate and coordinate a diverse portfolio of toolkits, workflow processes, and white papers focused on telehealth implementation and adoption, facilitating the seamless integration of our solutions into diverse healthcare environments. Drawing upon your past clinical experience, business acumen, interpersonal finesse, and collaborative abilities, you will drive excellence and innovation in every aspect of your role, ultimately enhancing the delivery of virtual care services and improving patient outcomes.Roles & ResponsibilitiesCLINICAL EXPERTISE AND SUPPORT:Provide clinical expertise to both internal teams and external customers, guiding them on clinical workflows, best practices, and regulatory requirements.Collaborate with customers to optimize clinical workflows using our products and services, ensuring efficiency and effectiveness.Advise internal teams and customers on regulatory compliance requirements for healthcare products and services, ensuring adherence to standards.Develop and implement strategies to measure the outcomes of clinical programs and interventions, demonstrating the value of initiatives.Work with internal teams and customers to identify opportunities for continuous improvement in products, services, and clinical programs, aiming for better patient outcomes and high satisfaction scores.SALES SUPPORT:Engage with new and existing customers as assigned to understand their needs and demonstrate how our products and services can meet those needs effectively.Maintain deep product knowledge to effectively communicate value propositions to customers and support sales efforts.Assist in developing tailored proposals, RFPs/RFIs and presentations for potential customers, addressing their specific challenges and requirements.Cultivate and nurture relationships with key stakeholders, enhancing the organization's reputation and driving sales opportunities.Conduct market research and analysis to identify trends and opportunities, providing insights to support sales efforts.PRODUCT MANAGEMENT SUPPORT:Serve as the clinical expert and offer input to the product development team based on clinical expertise and market insights to ensure new products meet customer needs and comply with regulations.Collaborate with the product management team to develop and maintain product roadmaps aligned with customers’ strategic goals.Work with the product management team to prioritize features and enhancements based on customer feedback and market analysis.Collaborate in planning and executing product launches with developing training materials, user guides, user acceptance scripts, tip sheets, etc.Develop and deliver product training (embedded and written) for internal and external customers, ensuring effective use of our products.LEADERSHIP AND CUSTOMER PROGRAM OVERSIGHT:Foster a positive work climate that encourages collaboration and synergy between all departments, customers and key stakeholders for each project and customer touchpoints.Provide overall programmatic and clinical/regulatory oversight to ensure consistency and continuity in all products and services offered.Train, coach, and mentor internal teams to achieve established goals, deadlines, budgets, and implementation schedules.Assist in the development of new and existing programs, ensuring innovation and compliance with policies and procedures related to virtual care delivery.Ensure fiscal responsibility with payroll, and time management for all projects, ensuring proper resource allocation and management.Skills & AbilitiesMust be comfortable managing relationships with customer key/clinical contacts. Excellent ability to successfully interface with clients and handle multiple priorities concurrently.Dedication and commitment to getting the job done - faithful to the struggle. Able to work in a fast-paced, continuously evolving environment. Self-motivated and ability to work independently. The candidate must have the ability to travel as required. Will require regular site visits to partner and customer location(s). Domestic travel requiring multi-night stays within and at times outside the local work area. - International travel may be required. Ability to effectively present information and respond to questions from groups of managers, clients, and employees. Knowledge of and adherence to Caregility's policies and procedures. May require occasional lifting (up to 25 lbs.). Requires extensive sitting, standing, and walking. Limited weekend and/or night work may be required. Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract. Current valid U.S. Passport is desirable. Must be willing to complete background checks and drug tests as required by current or future contracts. Must be willing to apply for security clearances, suitability, and other related clearances to be able to work at certain customer locations.Education & QualificationsA Bachelors degree in clinical field area desired, Masters preferred.10+ years of clinical experience, including 5+ years working with virtual care programs.2+ years experience in a customer service / support areaAdditional RequirementsUnderstanding of audio, video, web conferencing, SAAS, etc.Understanding of healthcare clinical applications using various technologies, including telecommunications, EMR/EHR, HL7, medical device integration, nurse call systems, secure chat, clinical decision support tools, etc.Microsoft Office Suite and Visio proficientIf you share our passion to make healthcare more connected, more efficient, and more personal, join us and you’ll be rewarded with an excellent salary and benefits package, including 401k and Flex 125 plans. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, marital status, gender, national origin, caste, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination