Job Summary

Please note this position is open until filled; however, to ensure consideration applications should be received by May 16, 2024 at 4:30p.m.    About King County Housing Authority  King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing.  KCHA provides innovative and effective housing solutions so that people and communities can prosper.  Our vision is that all residents of King County have quality affordable housing.  KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.    *We transform lives through housing.*    **The Senior Housing Program Manager is responsible for supervising the Project-based team. The team works with Supportive Housing partners, landlords and stakeholders to provide housing support from initial to end of participation. Conducts meetings for owners and partners, oversees operations of new contract lease ups and inspections. The ideal candidate will bring outstanding customer service skills and the desire to serve a diverse group of internal and external stakeholders and partners. The Senior Housing Program Manager leads a team working in a fast-paced environment with a high volume of work. The ability to motivate and encourage staff to provide the greatest level of customer service is essential.  Interacting with a diverse population in a variety of situations will be key for the successful candidate. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with diverse customers and is committed to the highest standards in public service.    As one of seven Senior Housing Program Managers, the candidate will serve as a member of the leadership team. The Senior Housing Program Manager is a supervisory position that oversees the implementation and administration of housing programs. The individual selected for this position will plan, organize and manage the work of staff engaged in providing housing assistance subsidies and services to ensure the effective and complaint delivery of housing programs. The Senior Housing Program Manager will be responsible for managing case workers, assigning work, and interpreting and explaining program requirements to staff, owners, and clients and providing overall office management.  

Essential Functions

The Senior Housing Program Manager will:

Be responsible for the overall management of a team of professional staff to include the planning, organization and evaluation of the work, the program and staff.

Conduct regularly scheduled staff meetings, manage and monitor performance of staff and provide coaching for staff development; ensure outstanding customer service is delivered by all staff.

Participate in developing, implementing and evaluating plans, work processes, systems, and procedures to achieve annual goals, objectives and work standards.

Audit case files for accuracy and adherence to policies, procedures and regulations; identify program integrity issues and follows through to ensure referral and/or other prompt, appropriate action.

Assist in the analysis, development and implementation of policies and procedures applicable to area of assigned responsibility.

Negotiate and resolve disputes with clients and landlords; explain program requirements, operations and procedures to landlords; conduct and respond to request for administrative reviews; and conduct tenant/landlord conferences on matters not resolved by staff.

Train contracted landlords and partners on Project-based application, referral and intake process. 

Monitor month end balancing and reporting; prepare statistical and operational records and r