Customer Service Engineer IV

Description

We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.

Customer Service Engineer

Bell is seeking a Customer Service Engineer (CSE) to support Bell customers in theNortheast U.S. or Rocky Mountain regionof the United States. The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region. In addition, this position is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support.

What you’ll be doing as a Customer Service Engineer

• Develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.

• Consults on customer technical issues to maintain, repair, and upgrade aircraft.

• Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.

• Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)

• Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and services.

• Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.

• Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services.

Qualifications

Skills You Bring To this Role

• Able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG).

• Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.

• Physical Requirements:Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.

What you need to be successful

• This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support, with at least 50% travel required.

• Knowledge of auto pilot systems and integrated avionics systems required.

• At least 10 years of hands-on helicopter maintenance experience, 5 of which is with Bell helicopters.

• Hold a regulatory body certification such as an FAA Airframe, Powerplant license, or FCC Radio License.

• Must be able to travel with short notice and on weekends as needed.

What we offer you in return

• 80 hours of Personal Time Off (PTO)

• 120 hours Vacation time

• 12-13 paid holidays per year

• 6 weeks parental leave

• Tuition reimbursement

• Competitive salary

• Comprehensive health insurance

• Access to more than 11 Employee Resource Groups

• And so much more

It’s time to make your mark on the future of aviation. Join us on this mission, and let’s make history together.

We are on a journey to amplify innovation, cultivate purpose and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)., Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. , The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Recruiting Company: Bell Textron Inc.
Primary Location: United States
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Shift: First Shift
Relocation: Unavailable
Job Posting: 05/09/2024, 12:40:56 AM
Job Number: 323371